How to Attend a Shield HealthCare Webinar

Aimee Sharp
Author | Shield HealthCare
07/16/15  5:38 PM PST
How to attend webinar

Are you interested in attending one of the upcoming Shield HealthCare webinars but aren’t sure how to sign up? We can help! In this example, we will be signing up for the webinar on March 22, 2017:

1. Click on this Webinar Link.

2. On this page, scroll down and click on either of the “Register Now” buttons.

3. You will be taken to a page that looks like this:

Here you will find information about the webinar itself as well as several fields that require some basic information from you.

4. Fill out the information as needed. Fields that have asterisks (*) next to them are required to finish the registration process.

5. Once each required field is filled in, simply click the “REGISTER” button at the bottom and you are done signing up!

After completing this sign up process, you should receive a registration confirmation email from us with the date, time, and link of the webinar. The email will also provide a link to Test Your System beforehand as well as a plugin that will allow you to add the webinar onto your Outlook, Google, or iCal calendar. Additionally, you should receive reminder emails one day and one hour before the live webcast actually begins.

Important Technical Details: A Troubleshooting Guide for Attending the Webinar

Here are a few common issues that people experience and how to resolve them.

    • “Help! I can’t hear or understand anything!” If the audio of the webinar is not playing or is creating an echo effect from your speakers or headphones, please make sure to check your sound and volume settings. You may also try closing out of any duplicate webinar pages and refreshing the single page.
    • “Help! I think my screen is frozen!” Please give it a few minutes to make sure that your screen isn’t frozen; however, if it’s still frozen, then please try refreshing the page. If this doesn’t work, then please feel free to reach out to us.
    • “Help! I registered but didn’t receive a confirmation email!” Check your email “Junk Folder.” It is possible that the email confirmation was blocked and automatically filed to your junk or spam folder; however, you can easily move it into your inbox.
    • “Help! I don’t want to install this program!” Our webinars require Flash Player in order to work. This software will not harm your computer and is backed up by Adobe. If you happen to have trouble downloading this program, please check your antivirus software and firewall settings.
    • “Help! I am unable to attend the webinar!” There are a few System Requirements that need to be met in order to attend our webinars. These requirements are very basic and should be covered by any computer purchased within the last 5 years.

If you have any further questions, please refer to this Help Guide or feel free to leave any comments in the section below and we will work to provide a solution for you as soon as possible.



  1. Patricia Gomez
    Posted November 4, 2015 at 2:57 pm PDT

    I would like to know how to sign up for a webinar, and attend a webinar?
    Thank you

  2. Aimee Sharp
    Posted November 4, 2015 at 3:50 pm PDT

    Hi Patricia. Our next webinar is taking place on Nov. 11th, and you can sign up for it here: Just enter in your name, email address, address, job title and organization and click register, and you’re all set!

    As for attending, before the webinar is due to start, click on the link you will be send in your confirmation email. That will take you to Go To Webinar, and open an application on your computer. Just follow the steps above, and you’ll be able to listen and view our webinar.

    Please let us know if you have any other questions. Thanks! -Aimee, Shield HealthCare

  3. Patrice Milton
    Posted December 2, 2015 at 2:14 pm PDT

    We want to show this in our education room for the staff that are working this date. How can we get CEU’s for a group?

  4. Aimee Sharp
    Posted December 2, 2015 at 4:49 pm PDT

    Hi Ms. Milton. Thank you for your question. You can find the instructions to sign up a group in the second set of steps listed here. Please let us know if you have any additional questions. Thank you again for commenting. -Aimee, Shield HealthCare

  5. Katie Fik
    Posted January 13, 2016 at 10:48 am PDT

    Is there anyway to sign up for the webinar by Joy Hooper, but view it at a different time than 1/26/16 at 9am

  6. Aimee Sharp
    Posted January 14, 2016 at 9:00 am PDT

    Hi Katie. Our webinar is only available live on Tuesday 1/26 at 9AM. However, we will be recording the webinar, and it will be available to view on the Wound Care Education Institute’s website within a few days after the webinar presentation. We will be providing the link to that recording on this page. In addition, the Wound Care Education Institute will be able to offer CE credits to those who register with them and then watch the video on their site. Again, there will be directions to follow that will be available through the above link. Please let us know if you have any other questions, and thank you for your comment. -Aimee, Shield HealthCare

  7. Amber
    Posted October 13, 2016 at 12:14 pm PDT

    I would also like to know how to get CEU’s for a group.

  8. Aimee Sharp
    Posted October 13, 2016 at 12:58 pm PDT

    Hi Amber. Thanks for asking! You should be able to find all the information you’ll need about getting CEUs for a group for the next webinar (Ostomy 101) on this page here. Please let us know if you have any other questions. Thanks! -Aimee, Shield HealthCare

  9. Lena Stoddard
    Posted November 4, 2016 at 9:25 am PDT

    Our group is interested in this webinar, but we have another training scheduled for this day. Is there any other way to access this webinar post November 9th?

  10. Aimee Sharp
    Posted November 4, 2016 at 10:00 am PDT

    Hello Ms. Stoddard. We do plan on recording this webinar, and it should be available to view later that day or, at the latest, the next day. You will be able to find a link to the recording from this page: and I will also set a reminder to myself to email you the link once the video is ready. Thank you. -Aimee, Shield HealthCare

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