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Career Openings At Shield HealthCare

Brooke Phillips, CWCMS
Editor | Shield HealthCare
08/21/17  8:00 AM PST
Job Openings

Are you looking for a new career? Shield HealthCare , a national provider of medical supplies for more than sixty years, is hiring! See our latest job openings listed below – or visit www.shieldhealthcare.com/careers for more details.

In addition to a dynamic work environment, we are proud to offer competitive salaries and a comprehensive benefits package, including:

  • Medical and Dental Insurance
  • Disability Insurance
  • 401(k)
  • Life Insurance
  • Educational Assistance
  • Flexible Spending Account
  • Paid Time Off
  • Charitable Contributions and Activities

 

Recent Job Openings

The following positions are currently available for qualified candidates: (updated 2/12/2018)

Customer Service Agent  Location: Carrollton, TX

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish preferred.

Customer Service Agent  Location: Valencia, CA

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish preferred.

Documentation Clerk  Location: Valencia, CA

The Documentation Clerk contacts medical professionals for documents required to service our customers.  Will also be responsible for a variety of administrative duties, including electronic maintenance of customer information, faxing, filing and document preparation.  Requires 1-2 years general clerical/customer service experience, computer knowledge and attention to detail.

 

Assistant Area Manager   Location: Los Angeles, CA

Responsible for customer service & order processing at branch office level, including management of staff, maintaining quality and productivity levels and training.  Must communicate effectively with all levels, as well as possess strong organization skills and follow up abilities.  Will handle difficult customer issues and follow complaints or escalated issues through to their resolution.  Successful candidate must have a minimum of 3 years supervisory experience in a healthcare environment, preferably in customer service, strong organizational skills, proven leadership ability, proficient in MS Word and Excel.  Requires excellent written and verbal communication skills, good project management skills and BA/BS degree in Business Administration or Management preferred. Must have knowledge of the Los Angeles Medi-Cal Managed Care Networks.

HR Generalist/Recruiter  Location: Carrollton, TX

Assists in all administration of the functions of the Human Resources Department.  Responsibility to assist in managing the recruiting process, to include recruiting, interviewing, screening, and referring candidates for job openings. Minimum requirements: college degree or equivalent work experience preferred, minimum of 2-3 years human resources experience , excellent verbal and written communication skills, strong interpersonal skills, extremely proficient in Microsoft Office, strong project management skills.

Business Analysis Assistant Manager  Location: Valencia, CA

The primary function of this position is to manage and monitor the development, implementation, and interpretation of highly complex business analysis.  The successful candidate will be able to maintain production, reporting and analysis of recurring management reports. The Assistant Manager will manage dissemination and/or revision of data models for tracking and forecasting performance, conduct analysis to support the internal audit needs of the organization, coach, develop and motivate department personnel. The Assistant Manager will also have effective project management skills, work with IT, Sales and Marketing to develop and optimize data, interview, select, ensure orientation and training and when necessary disciplines and/or discharges departmental personnel. Miscellaneous projects as assigned by manager. 4+ years’ experience in analysis & reporting. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Advanced computer skills, MS Excel, Word and Power Point. Bachelor’s degree in finance, accounting or a related discipline.

Registered Dietitian    Location: San Antonio, TX

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program.  The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives.  The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service.  Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies.  Provides recommendations, develops, tests and implements nutrition education tools to be used in the field.  Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence.  Must be a Registered Dietitian with current licensure.  Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills.  Experience with pediatric patients is preferred.  Requires ability to travel.

Regional Sales Manager, Western Region   Location: California

Directs the activities of the sales organization, develops sales strategies for new business and retention of existing business within each region to maximize the company’s revenue and operating income objectives. Develops and provides semi-annual regional business plan to senior management.  Guides and directs Territory Representatives to develop and implement semi-annual business plans by sales location to meet sales and operating income goals.  Ensures sales operation team supports business plan objectives through validation of intake and customer maintenance processes.  Monitors and fulfills training needs of Sales Representatives.  Facilitates sales training programs in the field including boot camp and ride-alongs.  Develops sales tracking systems (competition, account activity, sales activity).  Analyzes sales trends, new business to annuity, product group sales, potential accounts.  Analyzes and structures sales territories to meet budgets.  Plans / conducts sales meetings.  Implements MC contracts in region.  Monitors competitive activities and develops competitive strategies to respond to these activities.  Monitors the usage of company equipment assigned to staff.  Identifies new programs for development by the Marketing Department.  Interviews, selects, ensures orientation, training, and when necessary disciplines and/or discharges departmental personnel.  Miscellaneous projects as assigned by manager.  Develop key accounts in region.

Regional Sales Director, South Region  Location: Texas

Directs the activities of the sales organization, develops sales strategies for new business and retention of existing business within each region to maximize the company’s revenue and operating income objectives.  Develops and provides semi-annual regional business plan to senior management.  Guides and directs Area Managers and Territory Representatives to develop and implement semi-annual business plans by sales location to meet sales and operating income goals.  Oversee sales office operations for region including customer retention, ship not billed, staffing and customer service compliance.  Ensures sales operation team supports business plan objectives through validation of intake and customer maintenance processes.  Operational and regulatory compliance for region.  Proven track record of sales management success and track record of meeting budgets through sales teams.  Experience in hiring, training, and developing sales teams in highly competitive markets.  Knowledge of managed care market.  Bachelor’s degree required.  Minimum of five year’s sales management experience preferably in the healthcare field Effective leadership skills.  Excellent written and verbal communication skills.  Proficient in Microsoft Word and Microsoft Excel.

Director, Managed Care – Central Region   Location: Texas

Responsible for securing new contracts, creating strategic relationships within an assigned portfolio of accounts of Shield HealthCare’s existing and targeted new Health Plan Managed Care Organizations, IPS’s, MSO’s. ACO’s and other entities holding risk for Shield HealthCare’s services provided. This position will take the lead in targeted customer corporate level interfaces and manage all corporate level communication during contract negotiations. Responsible for developing and implementing their respective regional business plan, supporting the National Accounts, Sales and marketing business plans. Plan, develop and implement approved business plan for securing contracts with achievable objectives, goals, strategies and tactics. Bachelor’s Degree in related field, MVA preferred. Minimum of 3 – 5 years of National Accounts experience selling into the C-Suite. Strong negotiation skills preferably within a small dollar spend category. Knowledge of healthcare payment systems including Medicare and Medicaid Managed Care programs is preferred. Ability to quantifiably analyze and present portfolio of existing and new business growth opportunities. Must be able to travel independently on a routine basis.

Director, Managed Care – Western Region  Location: California

Interprets and implements quality assurance standards to ensure regulatory compliance.  Responsible for representing Shield Healthcare to government and provider agencies, trade associations and lobbyists on both a local and national level, Medicare and Medicaid (Medi-Cal) policy interpretation and clarification, communication of policy changes to appropriate internal staff, ensures regulatory compliance through participation in internal and external audits, monitors regulatory agency policy changes and the organizational effects of such changes to include research and communication of findings to internal and external sources, management of all reimbursement related issues and policies/procedures, participate in focus groups which serve in an advisory capacity to various government agencies.  Requires 4 years third party billing/collection/policy experience in healthcare services , 2 years management experience , Strong knowledge of Medicare, Medicaid, and Medi-Cal,  Strong financial analysis and project management skills, Excellent written and verbal communication skills , Computer proficiency , College degree preferred.

Director of Government Affairs   Location: Valencia, CA

Interprets and implements quality assurance standards to ensure regulatory compliance.  Responsible for representing Shield Healthcare to government and provider agencies, trade associations and lobbyists on both a local and national level, Medicare and Medicaid (Medi-Cal) policy interpretation and clarification, communication of policy changes to appropriate internal staff, ensures regulatory compliance through participation in internal and external audits, monitors regulatory agency policy changes and the organizational effects of such changes to include research and communication of findings to internal and external sources, management of all reimbursement related issues and policies/procedures, participate in focus groups which serve in an advisory capacity to various government agencies.  Requires 4 years third party billing/collection/policy experience in healthcare services , 2 years management experience, strong knowledge of Medicare, Medicaid, and Medi-Cal,  strong financial analysis and project management skills, excellent written and verbal communication skills, computer proficiency, college degree preferred.

Vice President- Marketing   Location: Valencia, CA

The Vice President of Marketing will be responsible for all corporate marketing and product management activities, the analysis of existing marketing strategies, the design and implementation of new marketing strategies, building and enhancing corporate and product branding, creating a cohesive and coordinated brand strategy, and creating a communications strategy.  Requires 10+ years management in marketing and product development, Bachelor’s degree, strong project management skills, excellent written and verbal communication skills, and computer proficiency; Master’s degree in business or marketing highly preferred.

How to apply:

Submit your resume here: http://www.shieldhealthcare.com/company/careers/

 

Shield HealthCare | Medical Supplies For Care At Home Since 1957

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Comments

2 Comments

  1. Tracy Michaelis
    Posted September 23, 2012 at 5:14 am PST

    What a wonderful company and a powerful resource for caregivers. I want to work for Shield Healthcare!

  2. Donna Mccamey
    Posted February 16, 2014 at 6:14 am PST

    I depend on Shield Healthcare for supplies. I love the professional customer service when I call to re-order my supplies and the prompt delivery of my supplies.

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