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Company News

Career Openings At Shield HealthCare

Brooke Phillips, CWCMS
Editor | Shield HealthCare
08/21/17  8:00 AM PST
Job Openings

Are you looking for a new career? Shield HealthCare, a national provider of medical supplies for more than sixty years, is hiring! See our latest job openings listed below – or visit www.shieldhealthcare.com/careers for more details.

In addition to a dynamic work environment, we are proud to offer competitive salaries and a comprehensive benefits package, including:

  • Medical and Dental Insurance
  • Disability Insurance
  • 401(k)
  • Life Insurance
  • Educational Assistance
  • Flexible Spending Account
  • Paid Time Off
  • Charitable Contributions and Activities

 

Recent Job Openings

The following positions are currently available for qualified candidates: (updated 8/13/2018)

Customer Service Agent | Location: Carrollton, TX

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish preferred.

Customer Service Agent | Location: Valencia, CA

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish required.

Utilization Management Representative | Location: Carrollton, TX

The Documentation Clerk contacts medical professionals for documents required to service our customers.  Will also be responsible for a variety of administrative duties, including electronic maintenance of customer information, faxing, filing and document preparation.  Requires 1-2 years general clerical/customer service experience, computer knowledge and attention to detail.

Customer Service Representative | Location: Chicago, IL

Answers incoming calls/faxes, taking orders from physicians, referral sources and customers.  The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders.  Will be responsible to resolve customer complaints, enter orders using AS400 and attends to walk in customers.  Will up sell and cross-sell to meet customer need and process authorizations and support documentation to ensure corporate compliance.  Must have 2+ years customer service experience, excellent verbal and written communication skills, PC knowledge and Windows experience preferred, type 35+ WPM. Bilingual (English/Spanish) required.

Distribution Clerk | Location: Chicago, IL

The primary function of this position is to pull, pack, check and ship customer orders. The successful candidate will have the responsibility for receiving products and mailroom responsibilities. The distribution clerk inspects orders for completion and ensures proper packaging and documentation. Conducts final audit prior to shipment and will process will calls, credit cards and back orders. Receives, inspects and stores all inbound returns. Requires one year distribution and forklift experience. Must have basic computer skills, good math and communication skills. A valid drivers’ license is required.

Distribution Clerk | Location: Carrollton, TX

The primary function of this position is to pull, pack, check and ship customer orders. The successful candidate will have the responsibility for receiving products and mailroom responsibilities. The distribution clerk inspects orders for completion and ensures proper packaging and documentation. Conducts final audit prior to shipment and will process will calls, credit cards and back orders. Receives, inspects and stores all inbound returns. Requires one year distribution and forklift experience. Must have basic computer skills, good math and communication skills. A valid drivers’ license is required.

Adjudication Clerk | Location: Valencia, CA

The primary function of this position is to research medical claim denials, and underpayments. The successful candidate will have the responsibility for making necessary corrections to meet billing guidelines. Will be accountable for problem identification and resolution of ongoing denials and underpayments. Will prepare and submit reviews and appeals to third party carriers and research and identify re-bills, write offs and refunds, as necessary. Must be detail oriented, thorough, accurate, and organized and have good follow through skills, with the ability to handle high volume with deadline pressures. Requires computer knowledge, good analytical skills and knowledge of carrier guidelines and billing requirements helpful. Must possess excellent written and verbal communication skills.

Staff Accountant | Location: Valencia, CA

The primary function of this position is to process bi-monthly payroll for the organization, prepares, develops and reviews the accounting and financial information, as well as provides a strong level of support to the accounting team.  Requires  a Bachelor’s degree in business, accounting or related field, 2 years of professional general ledger accounting experience in addition the degree, 2 years of payroll experience, strong financial analysis and project management skills, thorough understanding of accounting principles, and proficiency in Excel.

Customer Service Supervisor | Location: Chicago, IL

The primary function of this position is to answer incoming calls/faxes, as well as take orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, accurately record the data into the computer and place orders.  Responsible for petty cash, orders office supplies for the sales center, monitors appropriate I-Reports and follows customer service complaints or escalated issues through resolution. Complete Customer Resolution Form to document nature of customer complaints and submit to Area Manager monthly to become a part of a monthly Customer Service Report. Monitor and distribute work via Right Fax and Work Flow to ensure customer service level expectations are met and monitor and delegate work in Onyx queues to meet established criteria for resolution. College degree preferred. 3 years of supervisory experience, preferably in a customer service/healthcare environment. Proficient in Microsoft Word and Excel. Excellent verbal and written communication skills.

Registered Dietitian | Location: Houston, TX

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program.  The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives.  The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service.  Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies.  Provides recommendations, develops, tests and implements nutrition education tools to be used in the field.  Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence.  Must be a Registered Dietitian with current licensure.  Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills.  Experience with pediatric patients is preferred.  Requires ability to travel.

Registered Dietitian | Location: Denver, CO

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program.  The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives.  The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service.  Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies.  Provides recommendations, develops, tests and implements nutrition education tools to be used in the field.  Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence.  Must be a Registered Dietitian with current licensure.  Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills.  Experience with pediatric patients is preferred.  Requires ability to travel.

Territory Sales Representative | Location: Houston, TX

The primary function of this position is to ensure the highest level of customer service possible. The territory sales representative is responsible for maintaining and growing the profitability of assigned accounts, resolving questions and problems. Provides training and coordinates services. Must have 3 or more years’ recent experience in outside sales, preferably in the home health industry. Requires excellent written and verbal communication skills, Bachelor’s degree and knowledge of Home Healthcare business including referral sources and reimbursement, preferred but not required.

Territory Sales Representative | Location: San Antonio, TX

The primary function of this position is to ensure the highest level of customer service possible. The territory sales representative is responsible for maintaining and growing the profitability of assigned accounts, resolving questions and problems. Provides training and coordinates services. Must have 3 or more years’ recent experience in outside sales, preferably in the home health industry. Requires excellent written and verbal communication skills, Bachelor’s degree and knowledge of Home Healthcare business including referral sources and reimbursement, preferred but not required.

IT Operations Manager | Location: Valencia, CA

The IT Operations Manager will manage, coordinate and oversee the technical operations and production activities of the IT Operations team. The successful candidate will have the responsibility for managing the infrastructure, applications and telecommunications engineers and the help desk and technical support staff. Recommends and coordinates IT department resources to effectively manage helpdesk, system/network/telecom administration, AS400 operations and documentation of scanning/faxing functions. Minimum of 6 years progressive information systems and technology experience. Minimum of 4 years direct management experience of local and remote engineers and technicians. Significant MS Windows server operating system and related configuration experience including server clustering, virtualization (hyper-v) and management, storage area networks, remote desktop services, terminal services hosts and a broad range of application experience (RightFax, SalesForce, Alchemy). Excellent organizational and communication skills, both verbal and written are required. Technical certification(s) beneficial including: MCSA, MCSE, CCNA, CCIE or similar experience. 4-year (BS/BA) college degree preferred.

Regional Sales Manager, Western Region | Location: California

Directs the activities of the sales organization, develops sales strategies for new business and retention of existing business within each region to maximize the company’s revenue and operating income objectives. Develops and provides semi-annual regional business plan to senior management.  Guides and directs Territory Representatives to develop and implement semi-annual business plans by sales location to meet sales and operating income goals.  Ensures sales operation team supports business plan objectives through validation of intake and customer maintenance processes.  Facilitates sales training programs in the field including boot camp and ride-alongs.  Develops sales tracking systems (competition, account activity, sales activity).  Analyzes sales trends, new business to annuity, product group sales, potential accounts.  Analyzes and structures sales territories to meet budgets.  Plans / conducts sales meetings. Identifies new programs for development by the Marketing Department.  Interviews, selects, ensures orientation, training, and when necessary disciplines and/or discharges departmental personnel. Develop key accounts in region.

Area Manager | Location: Houston, TX

The primary function of this position is to generate revenue, budgeting, staff development, operations management, customer service and maintain quality and productivity levels.  The successful candidate will have responsibility for customer service and requires recent management experience in a branch office environment.  Qualifications require a minimum of 3 years recent management experience in customer service with proven leadership ability.  A proven track record of achieving sales, expense, and operating income budgets and experience with financial planning and budgeting.  Experience with financial planning and budget issues. Familiar with managed care and third party programs. Must be capable of building effective sales teams and achieving success in a fast-paced environment.  Excellent written and verbal communication skills are required and a Bachelor’s degree is required.

Regional Sales Director, South Region | Location: Texas

Directs the activities of the sales organization, develops sales strategies for new business and retention of existing business within each region to maximize the company’s revenue and operating income objectives. Develops and provides semi-annual regional business plan to senior management.  Guides and directs Territory Representatives to develop and implement semi-annual business plans by sales location to meet sales and operating income goals.  Ensures sales operation team supports business plan objectives through validation of intake and customer maintenance processes.  Facilitates sales training programs in the field including boot camp and ride-alongs.  Develops sales tracking systems (competition, account activity, sales activity).  Analyzes sales trends, new business to annuity, product group sales, potential accounts.  Analyzes and structures sales territories to meet budgets.  Plans / conducts sales meetings. Identifies new programs for development by the Marketing Department.  Interviews, selects, ensures orientation, training, and when necessary disciplines and/or discharges departmental personnel. Develop key accounts in region.

Director, Managed Care – Western Region | Location: California

Responsible for securing new contracts, creating strategic relationships within an assigned portfolio of accounts of Shield HealthCare’s existing and targeted new Health Plan Managed Care Organizations, IPS’s, MSO’s. ACO’s and other entities holding risk for Shield HealthCare’s services provided. This position will take the lead in targeted customer corporate level interfaces and manage all corporate level communication during contract negotiations. Responsible for developing and implementing their respective regional business plan, supporting the National Accounts, Sales and marketing business plans. Bachelor’s Degree in related field, MBA preferred. Minimum of 3 – 5 years of National Accounts experience selling into the C-Suite. Strong negotiation skills preferably within a small dollar spend category. Knowledge of healthcare payment systems including Medicare and Medicaid Managed Care programs is preferred. Ability to quantifiably analyze and present portfolio of existing and new business growth opportunities. Must be able to travel independently on a routine basis.

Director of Government Affairs | Location: Valencia, CA

Interprets and implements quality assurance standards to ensure regulatory compliance.  Responsible for representing Shield Healthcare to government and provider agencies, trade associations and lobbyists on both a local and national level, Medicare and Medicaid (Medi-Cal) policy interpretation and clarification, communication of policy changes to appropriate internal staff, ensures regulatory compliance through participation in internal and external audits, monitors regulatory agency policy changes and the organizational effects of such changes to include research and communication of findings to internal and external sources, management of all reimbursement related issues and policies/procedures, participate in focus groups which serve in an advisory capacity to various government agencies.  Requires 4 years’ third party billing/collection/policy experience in healthcare services; 2 years management experience; strong knowledge of Medicare, Medicaid, and Medi-Cal;  strong financial analysis and project management skills; excellent written and verbal communication skills, and; computer proficiency. College degree preferred.

Vice President – Sales | Location: Valencia, CA

The Vice President of Sales will be responsible for all activities relating to the sales of Shield HealthCare products and services, development and implementation of new sales plans to achieve corporate objectives for all products and services, provide string leadership to the sales team, and manage, create and maintain strategic sales partnerships with key suppliers and vendors.  Requires 10+ years’ experience leading a sales team, MBA or equivalent graduate degree preferred, Bachelor’s degree required, strong strategic management skills, excellent written and verbal communication skills, and computer proficiency.

How to apply:

Submit your resume here: http://www.shieldhealthcare.com/company/careers/

 

Shield HealthCare | Medical Supplies For Care At Home Since 1957

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Comments

2 Comments

  1. Tracy Michaelis
    Posted September 23, 2012 at 5:14 am PDT

    What a wonderful company and a powerful resource for caregivers. I want to work for Shield Healthcare!

  2. Donna Mccamey
    Posted February 16, 2014 at 6:14 am PDT

    I depend on Shield Healthcare for supplies. I love the professional customer service when I call to re-order my supplies and the prompt delivery of my supplies.

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