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Company News

Career Openings At Shield HealthCare

Brooke Phillips, CWCMS
Editor | Shield HealthCare
01/07/19  8:00 AM PST
Shield HealthCare job openings

Updated 8/12/2019

Are you looking for a new career? Shield HealthCare, a national provider of medical supplies for more than sixty years, is hiring! See our latest job openings listed below to learn how you can be stronger with Shield – or visit www.shieldhealthcare.com/careers for more details.

In addition to a dynamic work environment, we are proud to offer competitive salaries and a comprehensive benefits package, including:

  • Medical and Dental Insurance
  • Disability Insurance
  • 401(k)
  • Life Insurance
  • Educational Assistance
  • Flexible Spending Account
  • Paid Time Off
  • Charitable Contributions and Activities

Recent Job Openings

The following positions are currently available for qualified candidates (updated 8/12/2019):

Customer Service Agent | Location: Carrollton, TX

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish preferred.

Customer Service Agent | Location: Valencia, CA

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer.  Must have 1-2 years customer service experience. Call center experience preferred, not required. T35 wpm required. Data entry skills needed. Bilingual English/Spanish required.

Utilization Management Representative | Location: Carrollton, TX

The Documentation Clerk contacts medical professionals for documents required to service our customers.  Will also be responsible for a variety of administrative duties, including electronic maintenance of customer information, faxing, filing and document preparation.  Requires 1-2 years general clerical/customer service experience, computer knowledge and attention to detail.

Adjudication Clerk | Location: Valencia, CA

The primary function of this position is to research medical claim denials, and underpayments. The successful candidate will have the responsibility for making necessary corrections to meet billing guidelines. Will be accountable for problem identification and resolution of ongoing denials and underpayments. Will prepare and submit reviews and appeals to third party carriers and research and identify re-bills, write offs and refunds, as necessary. Must be detail oriented, thorough, accurate, and organized and have good follow through skills, with the ability to handle high volume with deadline pressures. Requires computer knowledge, good analytical skills and knowledge of carrier guidelines and billing requirements helpful. Must possess excellent written and verbal communication skills.

Distribution Clerk | Location: Denver, CO

The primary function of this position is to pull, pack, check and ship customer orders. The successful candidate will have the responsibility for receiving products and mailroom responsibilities. The distribution clerk inspects orders for completion and ensures proper packaging and documentation. Conducts final audit prior to shipment and will process will calls, credit cards and back orders. Receives, inspects and stores all inbound returns. Requires one year distribution and forklift experience. Must have basic computer skills, good math and communication skills. A valid drivers’ license is required.

Customer Service Representative | Location: Denver, CO

Answers incoming calls/faxes, taking orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders. Will be responsible to resolve customer complaints, enter orders using AS400 and attends to walk-in customers. Will upsell and cross-sell to meet customer need and process authorizations and support documentation to ensure corporate compliance. Must have 2+ years of customer service experience, excellent verbal and written communication skills, PC knowledge and Windows experience, type 35+ WPM. Bilingual (English/Spanish) preferred.

Customer Service Representative| Location: Ontario, CA

Answers incoming calls/faxes, taking orders from physicians, referral sources and customers.  The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders.  Will be responsible to resolve customer complaints, enter orders using AS400 and attends to walk in customers.  Will up sell and cross-sell to meet customer need and process authorizations and support documentation to ensure corporate compliance.  Must have 2+ years customer service experience, excellent verbal and written communication skills, PC knowledge and Windows experience preferred, type 35+ WPM. Bilingual (English/Spanish) required.

Customer Service Representative | Location: Seattle, WA

Answers incoming calls/faxes, taking orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders. Will be responsible to resolve customer complaints, enter orders using AS400 and attends to walk-in customers. Will upsell and cross-sell to meet customer need and process authorizations and support documentation to ensure corporate compliance. Must have 2+ years of customer service experience, excellent verbal and written communication skills, PC knowledge and Windows experience, type 35+ WPM. Bilingual (English/Spanish) preferred.

Registered Dietitian | Location: Santa Fe Springs, CA

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program.  The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives.  The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service.  Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies.  Provides recommendations, develops, tests and implements nutrition education tools to be used in the field.  Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence.  Must be a Registered Dietitian with current licensure.  Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills.  Experience with pediatric patients is preferred.  Requires ability to travel.

Business Analyst | Location: Valencia, CA

The primary function of this position is to support business operations through the development and preparation of key data and financial analysis.  Our Business Analyst is also responsible for creating analytical models to better understand business trends as well as areas of risk and opportunity. Develop and prepare management reports that highlight operational results and trends. Create advanced excel modeling for various business scenarios. Quantify investment costs, risks, and potential of new and/or expansion markets. Prepare multiple ad-hoc analyses as requested. Work with the IT, Sales and Marketing departments to develop and optimize data. Must have 3 or more years of financial reporting, specifically analysis, forecasting, budgeting and planning experience. Expert level of proficiency in Excel; strong Excel modeling skills. Effective Project Management skills. Previous experience with AS400 query and/or system implementation is a plus. Bachelor’s Degree in Finance, Accounting or related field required; MBA preferred. Excellent verbal and written communication skills are necessary.

Project Management Analyst | Location: Valencia, CA

The primary function of this position is to serve as the liaison between the Project Management Office, business units and IT regarding the implementation of company-wide/enterprise projects.  BS in Computer Science/Computer Information Systems or equivalent degree/experience is required.  Experience with an ERP implementation is highly desirable.  Minimum 3 years’ experience in project management analyst role and well versed in project management activities and business process management. Experience with Agile/iterative development methodologies is preferred. Proven track record of identifying and implementing new or revised processes and technical solutions as an outcome of their own analysis and associated work product.  Must be knowledgeable in all phases of a project management life cycle.  Experience utilizing systems analysis tools including Microsoft Project, Visual Dev, Vision, etc.  Exemplary organizations skills, exceptionally high standards to written and oral communication and meticulous attention to detail; strong analytical and presentation skills; high level of professionalism, tact and diplomacy.  Able to work from own initiative and can work with minimal supervision; able to manage multiple project tasks and changing priorities and ability to elicit information, negotiate conclusions and work under strict deadlines.

Area Manager | Location: Santa Fe Springs, CA

The primary function of this position is to generate revenue, budgeting, staff development, operations management, customer service and maintain quality and productivity levels.  The successful candidate will have responsibility for customer service and requires recent management experience in a branch office environment.  Qualifications require a minimum of 3 years recent management experience in customer service with proven leadership ability.  A proven track record of achieving sales, expense, and operating income budgets and experience with financial planning and budgeting.  Experience with financial planning and budget issues. Familiar with managed care and third party programs. Must be capable of building effective sales teams and achieving success in a fast-paced environment.  Excellent written and verbal communication skills are required and a Bachelor’s degree is required.

Area Manager | Location: Seattle, WA

The primary function of this position is to generate revenue, budgeting, staff development, operations management, customer service and maintain quality and productivity levels.  The successful candidate will have responsibility for customer service and requires recent management experience in a branch office environment.  Qualifications require a minimum of 3 years recent management experience in customer service with proven leadership ability.  A proven track record of achieving sales, expense, and operating income budgets and experience with financial planning and budgeting.  Experience with financial planning and budget issues. Familiar with managed care and third party programs. Must be capable of building effective sales teams and achieving success in a fast-paced environment.  Excellent written and verbal communication skills are required and a Bachelor’s degree is required.

 

How to apply:

Learn more and submit your resume here: www.shieldhealthcare.com/company/careers/

 


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Comments

2 Comments

  1. Tracy Michaelis
    Posted September 23, 2012 at 5:14 am PDT

    What a wonderful company and a powerful resource for caregivers. I want to work for Shield Healthcare!

  2. Donna M.
    Posted February 16, 2014 at 6:14 am PDT

    I depend on Shield Healthcare for supplies. I love the professional customer service when I call to re-order my supplies and the prompt delivery of my supplies.

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