Thank You from a Shield HealthCare Ostomy Customer

Aimee Sharp
Author | Shield HealthCare
03/30/17  10:49 AM PST
Shield HealthCare Ostomy Customer

Last week, we received this voicemail from one of our customers:

“Hi Lindsey, this is M. I just wanted to call and tell you thank you. My supplies arrived today – I could hardly believe it. All the stuff is in there – I’m just so excited and this is such a relief to me and a burden that you’ve taken off my shoulders. And thank you for the good service, okay? And I got the book and I got the email and I’m looking online at the videos – it’s all really helpful. This is a pretty stressful time for me so I just want to thank you helping me, okay? Thanks, bye.”

The booklet M is talking about is our “Living Well With an Ostomy” booklet, that you can order for yourself, for free. And of course there are our OstomyLife videos that you can find in this YouTube playlist.

We’re so glad to hear that the customer service support that we provide is providing relief to people who have just had ostomy surgery. And we’re just as pleased to know that the information that we provide to all ostomates is helpful as well. Please let us know in the comments if there are others ways that we can provide support to the ostomy community.

Serving Medicare Ostomates Nationwide
My 89-year-old mother loves to swim but she has found that the pouch fills with water when she gets into the pool. What can we do to fix this?
We recently had someone reach out to our Facebook community with a similar question, and several of our OstomyLife community members responded with their own advice.
Hopefully you and your mother will find their answers helpful ...

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