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Now Available: New CAHPS Health Plan Survey Results

Brooke Phillips, CWCMS
Editor | Shield HealthCare
11/09/18  9:00 AM PST
CAHPS health plan survey results

Now Available: New CAHPS Health Plan Survey Results

New results from AHRQ’s CAHPS Health Plan Survey 2018 are now available.

AHRQ’s CAHPS Health Plan Survey asks enrollees about their recent experiences with their health plan and medical care. The 2018 Health Plan Survey Database includes 338,869 survey responses submitted for Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) populations. Results are based on the voluntary submission of survey data to the CAHPS Database.

CAHPS Health Plan Survey Results:

  • The highest scoring composite across all populations is: “How Well Doctors Communicate”
  • The lowest scoring composite is: “Getting Needed Care”
  • The highest scoring rating is:
    • “Personal Doctor” for the Child Medicaid, CHIP, and Medicare populations
    • “Personal Doctor” and “Specialist” for the Adult Medicaid population

Users can view results via an online reporting system, Chartbookresearch datasets, or selected results.

For more information, email the CAHPS Database or call the helpline at 1-888-808-7108.


Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.

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