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Company News

Career Openings At Shield HealthCare

Brooke Phillips, CWCMS
Editor | Shield HealthCare
01/07/19  8:00 AM PST
shield healthcare job openings

Updated 3/30/2020

Are you looking for a new career? Shield HealthCare, a national provider of medical supplies for more than 60 years, is hiring! See our latest job openings listed below to learn how you can be stronger with Shield – or visit www.shieldhealthcare.com/careers for more details.

In addition to a dynamic work environment, we are proud to offer competitive salaries and a comprehensive benefits package, including:

  • Medical and Dental Insurance
  • Disability Insurance
  • 401(k)
  • Life Insurance
  • Educational Assistance
  • Flexible Spending Account
  • Paid Time Off
  • Charitable Contributions and Activities

Recent Job Openings

The following positions are currently available for qualified candidates (updated 3/30/2020):

CALIFORNIA:

Registered Dietitian | Location: Fresno, CA

The primary function of this position is to use clinical skills and background to support the assigned sales office in achieving the objectives of the Enteral Nutrition Support Program, as well as work with the Regional Registered Dietitian to achieve the overall company goals and objectives. Must be a Registered Dietitian with a current license, must have a minimum of 2 years of experience working as a Registered Dietitian, excellent written and verbal communication skills and the ability to develop professional relationships with customers, referral sources, vendors and company personnel.  Requires the ability to travel.

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Customer Service Representative | Location: Ontario, CA

The primary function of this position is to answer incoming calls/faxes, take orders from physicians, referral sources and customers, interview customers, record data into the computer, place orders and resolve customer complaints. Must have a minimum of 2 years of customer service experience, experience taking high-volume customer calls, excellent verbal and written communication skills, PC knowledge and Windows experience. Bilingual (English/Spanish) preferred.

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Registered Dietitian | Location: Santa Fe Springs, CA

The primary function of this position is to use clinical skills and background to support the assigned sales office in achieving the objectives of the Enteral Nutrition Support Program, as well as work with the Regional Registered Dietitian to achieve the overall company goals and objectives. Must be a Registered Dietitian with a current license, must have a minimum of 2 years of experience working as a Registered Dietitian, excellent written and verbal communication skills and the ability to develop professional relationships with customers, referral sources, vendors and company personnel.  Requires the ability to travel.

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Customer Service Agent | Location: Valencia, CA

The primary function of this position is to handle incoming and outgoing customer calls in a call center environment and enter customer order information into the computer.  Must have a minimum of 1 year of customer service experience, the ability to speak, read and write in English, the ability to multi-task, excellent verbal and written communication skills and demonstrated problem-solving ability.  Bilingual (English/Spanish) preferred.

Utilization Management Representative | Location: Valencia, CA

The primary function of this position is to contact medical professionals for documents required to service our customers. The Utilization Management Representative will also be responsible for a variety of administrative duties, including the electronic maintenance of customer information, faxing, filing and document preparation. Must have 1-2 years general clerical/customer service and data entry experience, computer knowledge and attention to detail. 

Benefits Administrator | Location: Valencia, CA

The primary function of this position is to assist in the administration of various employee benefit plans, enrolls new employees in benefit plans, process status changes, provide vendors appropriate documentation for benefit claims, process leave of absence approvals and rejections, maintain employee benefit files and other record keeping, handle administrative functions related to 401(k), and coordinate company compliance with FMLA, PDL, CFRA. Must have 5 years of benefits administration experience, working knowledge of benefit and protected leave of absence regulations, and knowledge of HRIS systems. A Bachelor’s degree is preferred.

Accountant | Location: Valencia, CA

The primary function of this position is to assist with company payroll for the organization, compile financial information to prepare entries to accounts and prepare monthly account and bank reconciliations. Must have a Bachelor’s Degree in Accounting or Finance, a minimum of 1 year of Accounting experience in a public or private accounting environment, intermediate proficiency level within Excel, highly detail oriented and a basic understanding of financial management applications.

Systems Applications Administrator | Location: Valencia, CA

The primary function of this position is to provide senior-level centralized server, application and software support for enterprise systems including installation, testing, evaluation, maintenance, training and support. As a Systems Administrator, you will also provide Tier III technical support and second level telecommunications support. Must have a strong knowledge of computer applications, a strong background in MS Windows server and workstation operating systems, working knowledge of network routers, switches and hubs in an Ethernet-based infrastructure environment, working knowledge of telecom equipment such as voice switches, VOIP, and traditional on-premise PBX systems and significant experience in developing and maintaining written documentation. Must have a minimum of 5 years of relevant experience, a Bachelor’s Degree in Computer Science or a combination of education and experience.

Director, Contact Center | Location: Valencia, CA

The primary function of this position is to direct the overall strategy and operations of the Contact Center and be accountable for all aspects of attracting, retaining and coaching talent, while maintaining daily operational supervision and employee development. The Contact Center Director Must have a minimum 7 years of management experience, preferably in a call center environment, documented history of improving operational efficiency and strong organizational, communication and leadership skills. A Master’s Degree in Business Administration is preferred


COLORADO:

Distribution Clerk | Location: Denver, CO

The primary function of this position is to pull, pack, check and ship customer orders. This position may also include shipping, receiving and mail clerk functions. Must have a minimum of 1 year of distribution and forklift experience, basic computer skills, MS Office knowledge, attention to detail and good communication and math skills. A valid drivers’ license is required.


ILLINOIS:

Customer Service Representative | Location: Elmhurst, IL

The primary function of this position is to answer incoming calls/faxes, take orders from physicians, referral sources and customers, interview customers, record data into the computer, place orders and resolve customer complaints. Must have a minimum of 2 years of customer service experience, experience taking high-volume customer calls, excellent verbal and written communication skills, PC knowledge and Windows experience. Bilingual (English/Spanish) preferred.

 


OHIO

Territory Sales Representative | Location: Columbus, OH

The primary function of this position is to ensure the highest level of customer service possible while maintaining and growing the profitability of assigned accounts, planning and implementing weekly sales activities and account sales strategies and resolving questions and problems. Must have a minimum of 3 years of outside sales experience, preferably in the home health industry, a proven track record of developing new accounts and excellent written and verbal communication skills. A Bachelor’s degree and knowledge of Home Healthcare business including referral sources and reimbursement is preferred.

 


TEXAS:

Customer Service Agent | Location: Carrollton, TX

The primary function of this position is to handle incoming and outgoing customer calls in a call center environment and enter customer order information into the computer.  Must have a minimum of 1 year of customer service experience, the ability to speak, read and write in English, the ability to multi-task, excellent verbal and written communication skills and demonstrated problem-solving ability.  Bilingual (English/Spanish) preferred.

Utilization Management Representative | Location: Carrollton, TX

The primary function of this position is to contact medical professionals for documents required to service our customers. The Utilization Management Representative will also be responsible for a variety of administrative duties, including the electronic maintenance f customer information, faxing, filing and document preparation. Must have 1-2 years general clerical/customer service and data entry experience, computer knowledge and attention to detail. 

Contact Center Supervisor | Location: Carrollton, TX

The primary function of this position is to supervise our call center agents by providing customer service support, monitoring the quality, productivity and training of agents, reviewing daily performance statistics and recommending corrective services to address customer complaints. Requires a minimum of 2 years supervisory experience, preferably in a call center and 3 to 5 years of customer service experience. Must have excellent written and verbal communication skills and be proficient in MS Word and Excel. Bachelor’s Degree is preferred.

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Customer Service Supervisor | Location: Houston, TX

The primary function of this position is to answer incoming calls/faxes, take orders from physicians, referral sources and customers, interview customers, accurately record the data into the computer, place orders, supervise the customer service staff and manage bank deposits. Must have at least 3 years of supervisory experience, preferably in a customer service/healthcare environment, excellent verbal and written communication skills and strong project management organizational skills. Bachelor’s Degree preferred.

Territory Sales Representative | Location: Houston, TX

The primary function of this position is to ensure the highest level of customer service possible while maintaining and growing the profitability of assigned accounts, planning and implementing weekly sales activities and account sales strategies and resolving questions and problems. Must have a minimum of 3 years of outside sales experience, preferably in the home health industry, a proven track record of developing new accounts and excellent written and verbal communication skills. A Bachelor’s degree and knowledge of Home Healthcare business including referral sources and reimbursement is preferred.


How to apply:

Learn more and submit your resume here: www.shieldhealthcare.com/company/careers/

 


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Comments

2 Comments

  1. Tracy Michaelis
    Posted September 23, 2012 at 5:14 am PDT

    What a wonderful company and a powerful resource for caregivers. I want to work for Shield Healthcare!

  2. Donna M.
    Posted February 16, 2014 at 6:14 am PDT

    I depend on Shield Healthcare for supplies. I love the professional customer service when I call to re-order my supplies and the prompt delivery of my supplies.

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